![]() And I will stand by that for the rest of my life. In one of my recent interactions with our account manager, I summarised by saying that TriNet is useless to the point of abserdity. The admin portal is far from intuative and if you want to generate reports on PTO, good luck. A more visual, intuitive and powerful platform gives SMBs easier access to what they need, when they need it. Introducing TriNet's enhanced platform experience, designed to meet the demands of today's workforce. In the US, TriNet makes it VERY difficult. Smart HR powered by an incredible platform. In our other countries, I'm completely on top of, as the systems we use work. Which they won't unless you really push them. Many reports, etc can't be done by you, you have to rely on them to do it. But if you need to get any information out of it, it takes miracles to do it. I cannot stress this enough: it has taken more time, more stress, and more effort to work with TriNet and their terrible system and customer service than if I were to just handle it all myself. We went with TriNet as they partner with companies to handle HR in the US and take the time and effort out of it, inputting their expertise in the process. I'm UK based and as part of my Operations role, I handle HR, including our US team. As even the simplest task turns into a marathon. The only part of my job that causes me stress and anxiety is when I know I need to log onto TriNet. You get completely different answers and solutions for the same problem depending on the person assigned to you in the chat. Like so many reviews, their services went to rock bottom lows when they switched their customer service model. I don't think I've ever work with or used a company as bad as TriNet.
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